Enjoy complimentary express shipping on all orders to Australia and New Zealand at Diamond Gallery. We’re thrilled to offer expedited delivery, ensuring your precious purchase reaches you promptly and securely.

Rest assured, every order is shipped via insured post, providing added peace of mind that your treasured purchase is protected during transit.

For your convenience, pickup is available from our Australian showrooms by appointment only. Simply schedule a pickup time that suits you, and our team will ensure a seamless experience.

Delivery Expectations:

  • Australia – 1-3 Business Days after dispatch
  • New Zealand – 3-4 Business Days after dispatch (Subject to customs delay)

Please Note:

Delivery times are estimates provided by our shipping partners. Peak periods and unforeseen events may impact these times.

Most jewellery is made to order, typically completed within 40 business days. For specific products, please refer to their individual pages for estimated completion dates.

Experience the convenience and reliability of our express shipping service at Diamond Gallery today!

Shipping Policy

We ensure that your order is shipped to you fully insured. We strongly advise all customers to carefully inspect their package for any signs of damage or tampering before accepting or signing for receipt.

For your convenience in planning, you will find an estimated arrival date either listed in the order details for each item or sent to you via email.

Occasionally, an item you’ve ordered may be out of stock, resulting in a delay in fulfilling your order. Rest assured, we will promptly inform you of any such out-of-stock items that may affect immediate shipment. You have the option to cancel your order upon receiving notification of unavailability.

In the case of orders containing multiple products, we make every effort to ship all items together simultaneously. However, if certain products are unavailable at the time of shipment, they will be sent separately as soon as they become available.

Please be aware that processing and delivery times can vary significantly. Items currently in stock may be delivered within just a few days, while items not in stock or custom orders may require up to six weeks for processing and delivery.

Our shipping policy for orders placed by Customers is as follows:

Free Shipping: We offer complimentary express shipping on all orders to Customers in Australia and New Zealand, unless noted otherwise. Additionally, these orders are fully insured for your peace of mind.

Order Inclusions: Each order shipped by us will include:

The item(s) ordered

Diamond Certificate (if applicable)

Valuation Certificate (if applicable)

Diamond Gallery’s Packaging

Order Processing: Orders are processed Monday to Friday, excluding public holidays.

Australia Post is our chosen shipping carrier, responsible for managing shipments within Australia and to New Zealand. Upon dispatch, an email confirmation will be sent to you, including your tracking number. For real-time tracking updates, visit the Australia Post website and enter your tracking number. Please be advised that if delivery cannot be completed, the package will be rerouted to the nearest Post Office, Depot or Other Postal Hub for collection.

To safeguard customer safety and security:

Please ensure that the customer provides a valid and complete address, as deliveries cannot be made to PO Boxes. To ensure the safe receipt of the item, all orders will require a signature upon delivery.

A valid photo ID will be required to confirm identity during delivery.

Please be assured that all jewellery purchases are insured during transit. However, once the package is delivered (Please note, this does not include requiring a signature on delivery from you). and signed for, insurance coverage ceases.

PayPal Policy

For purchases made using PayPal, please note the following:

Shipping Address: PayPal purchases will be shipped exclusively to the address provided on the invoice. Changes to the shipping address after purchase cannot be accommodated.

Showroom Collection: Purchases made via PayPal cannot be collected from the Company’s showrooms under any circumstances.

Package Examination: We recommend thoroughly examining your package before signing for or receiving the goods. If you notice any signs of tampering or damage, please contact Diamond Gallery immediately for assistance. You can reach us at orders@diamondgallery.com.au.

For more information on our Free Shipping policy.

Insurance

The Company does not provide in-house insurance policies to its customers. However, the Company has a partnership with Centrestone Jewellers Insurance, Australia’s premier jewellery insurance provider. Centrestone Insurance offers Customers comprehensive insurance policies to safeguard their jewellery worldwide. It is strongly recommended that Customers obtain insurance for their jewellery items.

Additionally, please note that shipping costs and insurance associated with the return or exchange of items are non-refundable and will be the responsibility of the shipper.

Note: Shipping policies may be subject to updates; please refer to this page for the most current information regarding our shipping practices.

For any inquiries regarding shipping or anything else, our dedicated customer service team is here to assist you. Reach out to us at info@diamondgallery.com.au or call us on Phone:1300 112 751.

Thank you for choosing Diamond Gallery for your jewellery needs. We appreciate your trust and support.

In-Store Goods Pickup

You have the convenient option to pick up your goods at our Diamond Gallery showroom. This choice can be made during checkout on our website, and there is no fee for this service.

By selecting this option, you agree to the following terms:

To ensure security, the person picking up the order must match the name on the order, unless an alternate arrangement has been agreed upon between you and Diamond Gallery. When collecting your order, we may ask for photo identification to confirm that you are the purchaser. If required, you must agree to us making a copy of the provided identification solely for fraud prevention purposes. This copy will be used exclusively for this purpose.

You may collect the goods once the order has been accepted by Diamond Gallery, and you’ve received notification that the goods are ready for collection.

We reserve the right to refuse the collection of goods if you do not meet the outlined requirements.

Diamond Gallery will not be held liable to you for any loss or damage resulting from any actions or omissions by our staff or employees.

Non-Pickup of Goods:

Customers who fail to collect their goods within 30 days of receiving completion notification will receive a final reminder to pick up their items. In the event of no response within 90 days, the order will be automatically cancelled, and a 20-50% restocking fee of the full order value will be applicable determined by Diamond Gallery on a case-by-case basis.

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Find Your Ring Size

Australia Internal Diameter /
Circumference (mm)​
F
13.9 / 43.6
F 1/2
14.1 / 44.2
G
14.3 / 44.8
G 1/2
14.5 / 45.5
H
14.7 / 46.1
H1/2
14.9 / 46.7
I
15.1 / 47.4
I 1/2
15.3 / 48
J
15.5 / 48.7
J 1/2
15.7 / 49.3
K
15.9 / 49.9
K 1/2
16.1 / 50.6
L
16.3 / 51.2
L 1/2
16.5 / 51.8
M
16.7 / 52.5
M 1/2
16.9 / 53.1
N
17.1 / 53.8
N 1/2
17.3 / 54.4
O
17.5 / 55
O 1/2
17.7 / 55.7

How To Measure

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  1. Grab a tape measure, length of string or strip of paper.
  2. Wrap it around the finger you'll wear your ring on—if you’re creating a ring stack, consider where on your finger the ring will sit—and mark the place where it joins.
  3. Lay your string or paper strip on a flat surface and use a ruler to measure the length up to the mark. Use the chart above to match the measurement to the closest ring size.
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  1. Choose a ring that already fits your finger well.
  2. Measure the interior diameter of the ring in millimeters (mm).
  3. Use the measurement chart above to match the size of your ring to the closest size in mm.

Diamond Gallery At Your Service

Our client care experts are always here to help.

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Complimentary Shipping & Returns

Diamond Gallery offers complimentary shipping for any item that you’d like to return.

Learn More